Prior to moving or unloading, please take pictures of the order. This is in case items are missing or damaged we have a way to verify contents and condition. We recommend conducting an inventory of the shipment with your included packing list as soon as possible after unloading.
As far as unloading, it is the customer’s responsibility. The carrier will not have a forklift to unload. A forklift or tractor with forks is not required, as the shipment can be unloaded by hand with two people. Simply break the bands and remove the packaging. The individuals unloading should be capable of team-lifting 130 pounds. Out of consideration for the carrier, we request you prepare to unload as quickly as possible.
Farmers Friend will not authorize the use of any liftgate services, and they are not included in any shipping charges, nor is it included with free shipping. If the local terminal or driver offers lift gate services, do not accept them for any reason as there will be an additional charge billed to you from Farmers Friend at $150.