Customer Support

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Returns & Exchanges

We aim to be your trusted partner for agriculture supplies by delivering the efficiency, innovation, and service you need. If you are not fully satisfied with your purchase, let us help you with a discretionary replacement, return or repair.

Return and Exchange Policy by Product

Quick Cut Greens Harvester
1 Year return window
$20 restocking fee
Used/No Damage
Quick Cut Accessories/Parts
1 Year return window
$20 restocking fee
Used/No Damage
Quick Stand
1 Year return window
$20 restocking fee
Used/No Damage
Pyroweeder
1 Year return window
$20 restocking fee
Used/No Damage
Salad Spinner
1 Year return window
$20 restocking fee
Used/No Damage
Shade Cloth
1 Year return window
$20 restocking fee
Used/No Damage
Tunnel Accessories
1 Year return window
$20 restocking fee
Used/No Damage
CoolBot
1 Year return window
$20 restocking fee
Used/No Damage
Knife and Tool Sharpener
1 Year return window
$20 restocking fee
Used/No Damage
Refurbished Items
1 Year return window
$20 restocking fee
Used/No Damage
Silage Tarp
1 Year return window
$20 restocking fee
New
Ground Cover
1 Year return window
$20 restocking fee
New
Sand Bags
1 Year return window
$20 restocking fee
New
Books
N/A
N/A
Not Refundable
Damaged Item List
N/A
N/A
Not Refundable
Caterpillar Tunnel*
N/A
$200
Not Refundable

*Because all Caterpillar Tunnel orders are custom assembled and packaged for each customer, any changes to, or canceling of a Caterpillar Tunnel order after checkout may be subject to a $200 modification/restocking fee.

To initiate a return, please contact customer service at support@farmersfriend.com or (931) 583-0397.

Return shipping on all items is the responsibility of the customer. Shipping is non-refundable. The product amount paid at the time of order is the amount that will be refunded, minus the return shipping cost and applicable restocking fees.

There is a restocking fee on all returned items. This does not include items that remain in the original packaging unopened.

Refunds will be processed after the item is received and inspected. The refund amount is posted back to the bank account 3-10 business days after issued from us. This time is based on the customer’s bank policies.

For items that are damaged, missing, lost, or stolen during or at delivery will require a courier claim to be processed. Please contact Farmer’s Friend customer service to initiate the claims process at support@farmersfriend.com or (931) 583-0397.