Customer Support
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Returns & Exchanges
We aim to be your trusted partner for agriculture supplies by delivering the efficiency, innovation, and service you need. If you are not fully satisfied with your purchase, let us help you with a discretionary replacement, return or repair.
Return and Exchange Policy by Product
| Item Purchased | Return Period | Restocking Fee | Lowest Condition |
|---|---|---|---|
| Quick Cut Greens Harvester | 1 Year | $20 | Used/No Damage |
| Quick Cut Accessories/Parts | 1 Year | $20 | Used/No Damage |
| Quick Stand | 1 Year | $20 | Used/No Damage |
| Pyroweeder | 1 Year | $20 | Used/No Damage |
| Salad Spinner | 1 Year | $20 | Used/No Damage |
| Shade Cloth | 1 Year | $20 | Used/No Damage |
| Tunnel Accessories | 1 Year | $20 | Used/No Damage |
| CoolBot | 1 Year | $20 | Used/No Damage |
| Knife and Tool Sharpener | 1 Year | $20 | Used/No Damage |
| Refurbished Items | 1 Year | $20 | Used/No Damage |
| Silage Tarp | 1 Year | $20 | New |
| Ground Cover | 1 Year | $20 | New |
| Sand Bags | 1 Year | $20 | New |
| Books | N/A | N/A | Not Refundable |
| Damaged Item List | N/A | N/A | Not Refundable |
| Caterpillar Tunnel | N/A | N/A | Not Refundable |
You can return the items at our store location, select your own carrier, or request a return shipping label.
Return shipping on all items is the responsibility of the customer. Shipping is non-refundable. The product amount paid at the time of order is the amount that will be refunded.
There is a restocking fee on all returned items. This does not include items that remain in the original packaging unopened.
Refunds will be processed after the item is received and inspected. The refund amount is posted back to the bank account 3-10 business days after issued from us. This time is based on the customer’s bank policies.
For items that are damaged, missing, lost, or stolen during or at delivery will require a courier claim to be processed. Please contact Farmer’s Friend customer service to initiate the claims process at [email protected] or (931) 583-0397.
The return shipping address is:
Farmers Friend, ATTN: Return, 762 Dry Prong Road, Williamsport, TN 38487.
